Holland

700 S. Waverly Rd.
Holland, MI 49423

(866) 465-5263 Pickups/Tracing
(616) 395-5000 Phone
Email Sales

Our Service Coverage

  • Headquarters in Holland, Mich.
  • Central United States and Canada

Every day in every one of our terminals and offices over 8,000 Holland employees make it happen for our customers by going above and beyond – making sure deliveries arrive safely, on time and damage-free.

We’d like to hear from you too. Share your stories about the Holland team members who have made a positive impact!

Here's what a few of our customers and employees had to say...

Bronica Pullen
Office Administrator

I wanted to express how I enjoy dealing with your Jackson, MI branch of Holland. Everyone is always kind and helpful. Just yesterday, Bronica Pullen went the extra mile to help me with my paperwork, ended up saving me over an hour’s worth of my travel. Keep up the great work, and thank you!

Willard Turner
Driver

Willard Turner is just great! He went out of his way to accommodate my team when our business was shut down. He hand unloaded the truck and helped place the material right into my vehicle. He did with a smile on his face the whole time! Holland is great! Holland is really great!! Thank you! Thank you Willard Turner!

Linda Eddmenson
Office Administrator

GOMA Logistics NA had a “Guaranteed shipment by Noon” that delivered one skid short. When a division of a company’s service has a breakdown, the corrective action taken on the breakdown, tells me what I want to know about a company. There are carriers that would just void the charges, send information to OS&D to locate and if lucky, deliver Monday. This was not the case with Holland. You and the Evansville team went above and beyond to not only locate the missing skid but also to have it delivered to the customer by 4pm. That is incredible! This type of service is what sets Holland apart from other companies. I want to recognize you and everyone in Evansville involved in making that happen. THANK YOU ALL!!

Michelle Winston
Office Administrator

I would like to express my appreciation for Michelle Winston in the Chicago terminal. I know I can count on her anytime I send a BOL. There have also been several occasions when she has gone above and beyond to help me anytime I've had a problem or needed special assistance. Michelle is one of the main reasons I continue to use Holland.

Pam Melton
Customer Service

Any time there are any concerns Pamela will drop what she is doing to help. She is ALWAYS happy and courteous and willing to help. She is one of the most knowledgeable people I deal with. She is just always so pleasant. If only all carriers had employees like her, this would be the easiest business to run. We thank her for always doing whatever it takes to get the job done.

Ryan Desrosiers
Account Executive
Ryan has came to the plant to visit several times. He is always willing to help. I have had several concerns over the last year or so where I needed some help. He responds very quickly and is always helpful in solving my issues.
Kim Meeter
Account Executive
Kim has always been our go-to person. She has time and time again gone above and beyond to help us. Some shipments in the past have arrived late. She always sees it through until the end. We have always appreciated her willingness to go the extra mile and help us out.
Terry Daley
Local Driver
Terry is always great to work with and is always very helpful and very pleasant.
Christina Tripp
Account Executive
We have the BEST Account Executive. I have been with Terminal Supply Company myself for 33 years, and by far our service is TOP NOTCH. Chris is always available to problem-solve any situation put in front of her. Her level of service to details is second-to-none. Thank You!
Sharon Williams
Account Executive
I have known Sharon for seven years spanning two different jobs. She is sweet, compassionate, ready to help and follows up on every request. Her perfection is why I brought her to my current job. Holland is a great company--but having her makes it even better!!!
Jeff Ernst
Local Driver
When I received this email from Holland, my first thought was "I don't have time for this" so I deleted it, but then I was thinking about a driver that has been servicing us for years. He always has time for me and goes out of his way to give me the best service of all my LTL carriers. He always has a positive attitude. He always greets everyone he comes in contact with at Modine with the utmost respect and always with a smile. One of the quotes I have heard him say to me many times is "Hang in there--when times are tough they can only get better." I find myself saying if I ever start my own company, Jeff would be one of the few people you come across in life's journey that I would hire as an employee. Thanks Jeff for making our jobs easier for the way you do yours. Best Regards.
Carol Ackerman
Account Executive
Carol has been our account executive for many, many years. We are always happy to see her. She has always "walked the extra mile" to make sure our shipments travel smoothly. Your drivers are always very helpful. Thank you.
Kathy Yasick
Account Executive
I have worked with Kathy a number of years--even before she was with Holland. It is because of the relationship she has built with me that I trusted her and Holland to take on most of the shipments I had been using other carriers for. Kathy has always assisted with any issues I have had. I know she will help resolve them. She is a good person whom I not only trust but respect for her knowledge in Logistics. She goes out of her way to remind me of end-of-month shipments--how to make sure they get delivered on time to meet my expectations. Everyone should have a Kathy Yasick in their lives!
Billy Lomax
Terminal Manager
I have worked with Billy and his team for over eight years now. I can say they have developed an absolute level of trust and confidence for me in having them always react to the dynamic and fluid environment that my company challenges us with. If I have a quick shot project, they get me drop trailers. If I need pulls on weekends, they arrange it for me. If I need Billy to come look at how product is loading out on the trailers to look for improvements, he is there. Their on-time delivery is exceptional out of this terminal for my facility. It is an absolute pleasure to deal with Billy and his team who are fully committed to the best service possible for their customers.
Cliff Swope
Account Executive
One time we had some freight that came in damaged. I called Cliff because I didn't know what to do. Cliff asked for the PRO number, and showed me how to fill out the damaged freight report. Cliff has been a real asset for our company over the years. He always keeps in contact with me to make sure our freight is going out on time with no issues. Thanks Cliff for being a huge part of us at Edgewater Automation.
Rhonda Poneleit
OS&D
Rhonda, I would have to say, is the best customer service agent I've ever had the pleasure to partner with. If it weren't for all she does (and trust me, it's above and beyond the call of duty), I would be a lot more stressed as well as over-worked. She does our consolidation each and every day on a full truckload that comes into Canada. She works the consolidation on Parker's behalf and has made the process almost seamless. Her efforts are seamless but when freight is lost and cannot be found, she usually finds it one way or another...how I do not know, but she does it, and we are all thankful to her for her timely actions to Parker's needs. I can truly say that if it weren't for Rhonda, we would not have the consolidation process as good as it is. She is fantastic at her job. If she ever left USF to go to another carrier, I would have to follow suit, as I truly don't know what I would do without her. She is that important to the process. (I know she would never leave so I can say that.) There are countless times that I have thanked her verbally and visited her in person at the Romulus hub. I can say we are more than business partners as we have worked together for 13 years now. USF is truly lucky to have such a special person working for them as she does her job and does it extremely well. Again, I will say that I honestly don't know what I would do without her help with our Parker consolidation and all the issues that come about. She also does reports and Excel programs and monitoring for us for our on time service. She actually cares not only about Parker as a customer--but Parker's customers. She is so dedicated on ensuring our goods are on time and shipped out properly. If I had a trophy for best customer service agent, it would be handed to Rhonda on the red carpet. She really deserves the recognition of being the "best of the best." That is my story on Rhonda and every word is sincere and true from the bottom of my heart.
David Sobottke
Driver
I wanted to recognize the driver who delivered our generator to our residence. The driver was on time and the product packaging was in good condition. The driver was professional, friendly and helpful while completing the delivery with my husband. I also want to recognize the office staff at Holland--pleasant and informed. The weight of the shipment reflected 550lbs, so we all worked together on what were the best options to make this a successful delivery and not leave the unit stranded in the roadway. I appreciate the team going the extra mile--customers appreciate the people who care and smile through their work. Before Holland would not have stood out to me, the employees believe and live their CORE values. Thank you.
Linda Stafford
Customer Service
There's not been a time that Linda hasn't been kind and pleasant to work with. She's always willing to help and quick to respond. You've got a great employee.
Lynn Schupp
Customer Service
I was introduced to Lynn in early 2017 when assistance was needed on quoting an over-sized shipment. There was no lag time in her response. Ever since then, she has been my "go-to" for assistance in booking or any hub issues. She handles every exchange with a level of professionalism that should be the standard set in the USFH organization.
Mike Eisenhauer
Local Driver
We're a small specialty coatings manufacturing company. Our customers rely on our ability to ship last minute and rush orders on a regular basis. Mike has always been very patient and accommodating. Many times, he's waited for us to fill and package a batch or gone to make another pick up and come back to give us time to get something ready to ship. We certainly appreciate what he's done to help us be successful. Thanks, Mike.
Cliff Swope
Account Executive
Cliff Swope needs to be recognized for what he does not only for our company but plenty of other companies as well. We appreciate everything Cliff does for us. He makes time to check in and find out how things are going. If things are running smoothly, he still calls or emails to find out if there is anything he can do. If there are minor issues, he is always on top of things. He informs the personnel that need to be notified to make things happen. We never hesitate to reach out to him when we have to, because we know the end result will be a good one. Everyone that has dealt with Cliff has good things to say about him. Great communicator, friendly, very respectful and experienced in what he does. It's a pleasure to work with him, sometimes this alone can make a difference in decisions we make towards Holland's services. I'm sure Holland is proud to have someone like Cliff.
Jeff White
Terminal Manager
A customer of mine (KK Stevens, 095621) was in dire need of a shipment that had been unfortunately held for a week at another terminal. Having this shipment by the end of the weekend would be the deciding factor on whether or not they would be able to retain a new customer. Jeff White made sure, even with his child's ball game being that day, that he effectively coordinated the delivery of the shipment to the LI terminal where he met the customer on a Saturday and loaded it on the customer's vehicle at the LI terminal. Jeff took time out of his own schedule, away from his family, to ensure that the customer was cared for under the given circumstances. I commend him for his selfless attitude and work ethic that displays his concern for customer care.
Jacob Lancioni
Dispatch Supervisor
Jake Lancioni ensured that an important customer got their delivery into Michigan ahead of schedule. He worked hard, thank you for making this happen, Jake!
Penny Gomer
Customer Service
I was just impressed by Penny Gomer. She was knowledgeable of our companies shipping frequency, concerned with helping me solve my issue, concise when it came to focusing on the problem, and thorough in making sure that my issue was solved and even waited to ensure I received an emailed document that I'd requested.
Pat Vogel
Driver
A customer wrote me the following email about Pat Vogel, thanks for making it happen, Pat! I had this order delivered from Creative Coop today, and I just wanted to write and let you know what a great guy your driver was. He was kind and helpful and just a great guy!! Thank you for employing someone who seems to be a standout guy. He sure made my day brighter!
Tony Baker
Holland

I just want you to know that Tony does a great job, he always takes care of us and today we had a load that was to ship via a different LTL carrier and I was notified that they were unable to take the load even after they had failed us yesterday on a separate load. However, at the very last minute our customer Brenntag changed the carrier to Holland and I mean last minute because Tony was here and was done being loaded and was just waiting to sign his bills to leave. As I received this information I proceeded to ask him if he could please take this additional load of 2 pallets of material and he said yes and we got him loaded. I notified the customer and they were extremely pleased and happy that we were able to get this freight moving and nothing was held up. So once again Tony did a great job and I wanted you to know that he is a great driver and it is always a pleasure working with him. I just thought you should know that he does an exceptional job for Holland and keeps customers happy. Thank you.

Tamera Phillips
CSR

I wanted to take a few minutes and let you know what a WONDERFUL CSR you have in Tamera. She went above and beyond yesterday. I called, and got a young lady that didn't help me, and was going to send me to the operations manager, but I got disconnected. I called back and Tamera answered the phone, I explained that I got disconnected, and what I was needing. She didn't transfer me, she handled it immediately. She got up from her desk and went to confirm if the freight was on the dock. She said she would call me back, and she did, quickly! She then sent out an email to everyone to help me find this freight ASAP. You see, I had a screaming customer on my phone and she understood my needs. I wish there were more CSR's like Tamera, the freight world would truly be a better place. She treated me with the upmost respect, and handled the situation with much TLC. The freight was found and delivered this morning. She even sent me the confirmation showing who signed for it. Now THAT is amazing customer service. My customer was so happy, and it just made for a great Friday. I had to let you know how awesome she is, as I'm sure you already know. She deserves a day off with pay in my book, but I'm sure you can think of something nice to do for her. ☺

Gary Stubbs
Driver

I am writing to tell you about an exceptional driver that went over and above when making a delivery to my new startup business. Gary Stubbs works out of Romulus, MI, and delivered a large, heavy air compressor to our shop on September 11th this year. The shipment arrived at 8am a day early, before we made arrangements to get the neighbor's forklift, so we were in a pinch. I had to rush around and rent a bobcat to unload the compressor, and pulled in to our shop 90 minutes later, with my 2 toddlers in tow. Despite having grown up driving a tractor, I had no clue how to operate a bobcat, and was a little uneasy unloading the large equipment myself. Gary was exceptionally patient and helpful in getting the bobcat unchained and driven off the trailer, helping me figure out how to drive the bobcat, and was an excellent coach in getting the palletized shipment lined up and safely unloaded. I am a high-school science teacher, and was thoroughly impressed by his professionalism, positive attitude, and communication abilities. Generally being fairly fearless, this was uncharted territory for me, and Gary's guidance let to a safe completion of this delivery for everyone involved. Having been in the role of managment, I know how hard it is to find good employees. If you are ever looking for anyone to promote to help train new employees, or take on leadership roles, I highly recommend Gary Stubbs.

Angie Doles
Office Administrator

Of all the trucking companies Holland is on the top of our list because of people like Angie Doles and drivers like Mike McCourt. Holland is here almost 5 days a week. We see several drivers they all are great to work with. Angie I don't have enough good stuff to say about her. She has gone above and beyond countless times over the years she exceeds all expectations. Crazy things happen all the time in shipping, and somehow she has a way of making some of my problems go away! THANK YOU Holland has a great team of people who care!

Roxanne Adkins
OS&D
Roxanne has helped me out a lot over the past several years I have worked at Tower. She responds quickly and always follows through. I appreciate all her time and effort in solving my issues quickly.
Pam Maskel
Customer Service
Our company has been using USF Holland for years. You are rated as our #1 carrier. Our only complaint is that you do not service the entire United States! Pam Maskel and Patty Gaffney have been my "go-to-girls" at USF Holland for the last seven years. Both of these women are FULL of knowledge and stop whatever they are doing to help me, if I should have a question. That does not mean Virginia, Mackenzie, Chad and other team members aren't as helpful. This just means that Pam and Patty usually answer the phone when I call in my trucks daily. Your entire team has hard-working, dedicated folks who are an absolute pleasure to work with. I say, "Give them all appreciation (with pay)!" :)
Wendi Rogers
Account Executive
Wendi will always go above and beyond to help us out with getting a better discount to earn more business. She always has a smiling face and is wonderful to talk to. I really appreciate having her as a representative at your company.
Tom Bagby
Account Executive
I have not been in my current position that long, but I have a lot of my own sales experience from past employment. In the short time I have known Tom Bagby I can say he is the nicest sales rep I have ever met. He always goes above and beyond for us. He brought me a new moving pen the other day. Another employee saw it--was "jealous" that I got one and she didn't--as she books most of our shipments with Holland. I emailed Tom asking if we could get another pen and sure enough the next time the Holland driver was here to pick up shipments (I believe the next day), he sent one with the driver to give to my fellow employee. Now this was all in fun, as she really wasn't jealous, but it was so kind of Tom to take the time to send that extra pen, just to make her day! He truly is a first-class guy and deserves all the recognition in the world!!!
Janice Bosch
Customer Service
I have worked with Janice for very many years. She has always been very helpful to me whenever I call or email. I can be somewhat impatient and demanding, but Janice always does everything she can do and goes out of her way to make sure I am taken care of. She always has a professional approach but is also friendly. In my extremely busy world I certainly appreciate her attitude and personality.
Frank Harley
Account Executive
I really appreciate working with Frank. He is always upbeat and easy going but still completely professional. I like the way he deals with problems head-on and with honesty and integrity. I feel that I can be upfront with him and that he will be straight with me. It is great to be able to hand a problem off to him and know that it will be taken care of without me having to chase back around and check on things. Frank is one of the reasons I truly enjoy the relationship our companies have.
Terece Miller
Customer Service
I just wanted to let you know how much I appreciate Terece Miller at the Charlotte terminal. Though I've never met her face-to-face, I've been scheduling her appointments for many, many years. She's always pleasant when she calls in for appointments and has a great personality. I've never heard her complain about anything job-related. I've had nothing but positive experiences each time she's called me, and when I've had to call her. Once I had to question a purchase order coming in, and she was right on top of what I was looking for. You don't get that with some other carriers. In today's world some are too quick to pass you to someone else when all it takes is just a little effort to assist. I just wanted to let you know how much I appreciate the professionalism and positive attitude of Terece!!
Patrick Williams
Local Driver
Pat goes above and beyond. He always enters with a smile on his face and is very respectable to all employees. He works with our forklift drivers and is very easy going. Our employees have some drivers that they don't care to see pulling in, but Pat isn't one of them. He should be considered as a valuable team member for Holland.
Tom Mannisi
Local Driver
It is always a joy to see Tom when he comes to pick up or deliver our loads. All of us here at Manor Chemical are glad to see him. We really can't say enough about Tom's wonderful demeanor. He is always ready to brighten our day with his polite, upbeat and friendly attitude. The guys on the dock look forward to seeing him as well. They say he is very knowledgeable and knows exactly what to do whether he is picking up our heavy load or making a delivery. We give him an 11 out of 10. :):):)
Ralph Hogston
Local Driver
I don't really have a story but more of a "Thank You." Ralph is a very nice guy and always has a positive attitude. Your people are all great at their jobs and make our jobs here at Blue Chip easier. Thanks for all you do for us.
Dan Heldt
Account Executive
I really don't have a particular headline-catching story nor can I narrow this down to just one person. The combination of my Account Executive Dan Heldt and our local driver Max Moseby makes for an awesome combination. When I first met Dan I made it clear that I needed someone who was going to be there for me when things don't go according to plan. I can say without hesitation that Dan has exceeded my expectations. Whether it was an expedited shipment that was loaded to the wrong terminal, or a shipment delivered to the wrong consignee, Dan has always been there behind the scenes getting these issues resolved in a timely manner. I don't know what I would do without him. As for Max, I have years of experience working with him on a daily basis when I managed our Shipping Dept. There was absolutely no other driver that I enjoyed working with more. He goes above and beyond the call of duty to take care of our needs whenever asked. If he can't take care of it personally, he will make sure someone does. He is an exceptional person besides his strong desire to take care of his customers. He makes working with USF Holland easy. Again, Dan and Max exhibit superior customer service. They complement each other well and both are big reasons Versteel has been a loyal USF Holland customer for many years. You are lucky to have them as employees.
Randy Cook
Local Driver
Randy has to be the most polite truck driver ever seen by mankind! He is always caring and careful to do the right thing for all customers. Just last week he was on my dock and did not have a safety vest on (which is not required for your drivers), but he caught the eye of my safety manager who was passing by, and she came in and asked me about him. I told her she should talk to him herself full knowing that the response would be positive. She then came back in my office and proceeded to tell me that "he was most polite truck driver I have ever met." I just laughed and said I know :) I really can't make stories like these up!
Willie Shropshire
Local Driver
I would like to submit Willie Shropshire's name for Employee Appreciation. When arriving at our facility he always greets us with a smile that's contagious. He's always friendly and very patient with us. Never a frown on his face. We look forward to him coming to our facility to pick up shipments. So glad Holland has him as a driver :-)
Ron Seale
Local Driver
Ron is always pleasant and helpful, and takes any and all steps required to assure our freight is handled professionally. He is a pleasure to work with and makes Holland a preferred carrier for our company.
Cherie Dittman
Account Executive
Cherie became the account rep for DSM when our frozen storage moved to another region, mid 2016. Immediately, she collaborated with me on protocols needed at the warehouse. This was key for both teams, helping to drive for efficiency at the warehouse and for the drivers. From there, our sales/customer relationship became one I truly value. Any concerns I need to bring to Cherie are handled expediently. The goal is always to find and correct root cause, making this a true partnership.
Tamera Phillips
Customer Service
All of us at Ace love Tamera! She is always on top of our account and gets answers for us quickly! She is very personable and makes you feel that she really cares about your freight! She is the good friend we have never met! :)
Samantha Hanson
Customer Service
I wanted to send a quick note to tell you about the customer service that Samantha Hanson has provided to Traeger Pellet Grills recently. Her actions and follow up for this account have saved countless headaches for Traeger when insuring their “Roadshow” freight delivers on time for assembly, display, and sales. She has detailed notes and superb follow up on all shipments as she understands the importance of Traeger’s business model. I always hear an, “I will get it done” attitude for this account in our extensive phone conversations and emails. In the rare case that we can’t provide the needed service for Traeger, Samantha is forthcoming with information to the Traeger team for rescue options. I know this is not always the outcome Traeger wants to hear, but I believe they value the honesty and options to save sales of their product. Recently Samantha worked on pro 1059315442 that was in danger of not making it's delivery to Costco for one of Traeger's "Roadshows". She worked the phones and used all her contacts to insure coordination in the delivery of this shipment. The attention to detail and insuring everyone was in the know of what was expected was clear, concise, and professional. Samantha displays the core values of Holland that insure we meet our mission statement, of "provide regional LTL transportation services with superior speed, reliability, and quality".
Dave McQueary
Dispatch-CH terminal
We have a regular shipper that gives us freight daily and always calls in to let us know that the switch is ready or will be a live pick up. Last Friday Dave received no phone call or email from shipper alerting us that we had freight to pick up. Seeing that this was very unusual, Dave sent a driver, later that evening to do the switch, in the chance that there was freight on the trailer...sure enough there was 20 skids! Dave went above and beyond to not only satisfy our customer but gained additional revenue for the terminal on that day! Thanks Dave!
Craig Plewa
Driver
When I first started with Holland, customers were always talking about a driver named "Skinny." There was not 1 meeting that I didn't hear about "Skinny" if the customer facility was in his territory. I made it a mission to find Craig "Skinny" and introduce myself. He greeted me like no other driver has before. Right off the bat, you could tell he understood that his job was not to just drive a truck and deliver freight. He got to know the people who worked at these facilities. He understands the customer service side of his job and ensures that our customers get taken care of the true Holland way. There are a lot of "early closers" within his territory and he manages to never miss a pick up. I have since developed a very good relationship with him and all our customers within this territory. Craig's dedication each and everyday is why I am nominating Craig Plewa "Skinny." Please recognize Craig as he as been working with Holland for quite some time and never asks anyone for recognition. He is giving our customers the Holland Experience each and everyday.
Gail Krenn
Customer Service
Gail from the Grand Rapids MI Holland center customer service was wonderful to work with! I had requested a quote on a 12 PM guarantee delivery on a lift gate. Gail let me know right away that couldn’t happen, and explained why it couldn’t. I then asked if I got back to her in the next few minutes could the delivery happen with a full size truck? She said yes. I asked if I could talk to her when I call back and she explained that all I had to do was ask for her. After about 20 minutes, I called back asked for Gail. They transferred me without hesitation and Gail and myself were able to pick up where we left off, saving us time! Gail was a pleasure to work with, along with her knowledge to give me straight answers and the ability to get the PU planned and executed. Thanks again to Gail.
Heidi Varns
OS&D Administrator
In a recent meeting with Houghton Mifflin, our contacts went out of their way to detail how much they appreciate the customer experience they have working with Heidi Varns in Indianapolis. They recognized that the OS&D position often, if not exclusively, encounters upset customers. Heidi consistently handles these potentially contentious situations with level headed professionalism, persistence that creates results, and timely follow up. Heidi also worked with this customer to improve some chronic skid count discrepancies on the Houghton Mifflin BOLs. Heidi was politely persistent in working with the customer, and resolved the issue to the aggregate benefit of the customer and the company. Heidi, thank you for being part of the "Make it Happen" Team!
Harold Martin
Account Executive

In appreciation for all Harold Martin's diligence I just want to say that when we have ANY issues what so ever whether it be paperwork, lost shipment, late shipment, whatever it is, Harold get's involved immediately and resolves our issues for us. He is an amazing Account Executive that does a great job for Durex Products, Inc. and we appreciate all he does for us.

Sidney Gillespie
Driver

We just had a delivery from one of your drivers, a man by the name of Sidney. This is the second year in a row I’ve worked with Sidney, and he is an absolute DELIGHT. Not only is he incredibly friendly and personable, but he has spent both of the past two years going above and beyond for us with this delivery. Last year he helped us unload pallets himself when he wasn’t able to reach the dock with his truck (certainly not necessary). This year, even though he didn’t have to, he personally maneuvered our pallet into our building’s (very small) freight elevator so that we wouldn’t have to unload the boxes outside. I highly suggest he be recognized and compensated for his commendable work on our behalf (and what I’m certain is on behalf of other delivery recipients as well). He represents Holland with professionalism and a full understanding of dedicated customer service. Thank you for hiring individuals like Sidney and keep up the good work!

Rosemary Stephens
 

I have worked in the Restaurant Equipment Industry for a very long time. I have always told everyone that HOLLAND IS ONE OF THE BEST FREIGHT COMPANIES. We had a shipment delivered to day to: Recipes of Rochester. Rosemary helped us get it there. The factory made an error but the Driver, Shane, was great. I just want them both to know that they are appreciated. The owner of this company wanted you to know how polite and helpful Shane was. It was suppose to be lift gate delivery and it wasn't and the factory did not notify us.

Lynn Lipczynski
Account Executive
Even while laid up with an injured foot, Lynn worked on rates and setting up pickups as well as deliveries for me. She is a wonderful representative of your company and its capabilities. Whenever I meet with her, she is smiling ear-to-ear. She responds with accuracy and speed whenever I ask for her assistance. You can be assured I am doing business with your company based on the relationship we have with your very valuable employee.
Dave Anderson
Account Executive
First of all, Holland gets all of my LTL Freight. We do not use your services every day, but I get treated like I am customer #1. Everyone I have ever had dealings with from Holland has been first-class, so a little "Thank You" to all of you. I have had the pleasure of working with Dave Anderson for a few years now. Every experience has been professional and uneventful. Once again, thanks to all involved. I will send everyone your way that I can.
Lee Abner
Local Driver
Lee deserves to be recognized in this initiative! Every afternoon Lee arrives with a smile and positive attitude, and gets his job done swiftly and efficiently. Our team looks forward to his daily visit, it really does lift their day. He's also much more helpful than other drivers, getting right to work assisting our guys in loading his truck. And most importantly for our company, he's very careful with our freight...he cares about it as much as we do and takes into account when loading how to best protect it for the ride. Lee is the ultimate professional!
Steve Conger
Local Driver
We use numerous different LTL carriers per customer contracts, but we always want to choose Holland when we are able. Steve is always friendly and consistently on time. He is flexible with pickup times when we need it.
Pat Ford
Local Driver
Pat Ford is one unique guy. He goes well beyond the call of duty! He always comes into our facility with one heck of a smile and an excellent attitude. If he feels he may miss our pickup, he does not hesitate to call me to let me know where he is. In return, I have no issues with waiting past our ship time. Pat, keep up the excellent work you do. We appreciate you well beyond measure!
Jason Shaw
Local Driver
Jason is quite the character! He is one happy guy! He has such a good attitude and will definitely call if he is running late. The smile and laughs just make our day. We really appreciate Jason and all of his hard work. Keep up the good work you do Jason. We appreciate you!
Stuart Haley
Local Driver
Stewart possesses one of the strongest work ethics that I have ever witnessed. One of our vendors sent a BOL with incorrect information that caused neither of us to recognize the shipment. The BOL kept coming to him each day and each day he would stop, back into the dock, and we would go through it again. This happened three times before we all got our heads together and figured out the mistake, and he never complained, never once!! He exhibits exactly what we as companies want to exhibit to our customers, and that is true care and concern for them both as customers and people. Here's your WINNER!!!!!
Joe Hallman
Local Driver
Hello, i just wanted to tell you about your driver--Joe has a heart of gold. He would help anyone and everyone. He is a very patient man. He has a passion for the Royals, and we like to talk a bit about the good that them boys in blue do. Most drivers don't say more than "Hi, I'm with Holland for a pickup." but Joe makes sure your day is going well. He is, for sure, one of my favorite drivers. I deal with all the different drivers that come to Coleman daily. He always brightens our day with a kind word and a smile. I wish more drivers could be more like him. Thank you for your time.
Rachel Earhart
Customer Service
Every time I call or email in she is always just so nice and always willing to stop what she is doing and help get things understood or find out the reason for what is going on! Always friendly, always positive, always doing her best for the USF Holland customers!! Wonderful Employee!!
Laura Ebeling
Customer Service Driver
Laura has been such a great helper when I have questions regarding a shipment or need help in understanding billing or all around help just getting the freight found if it's lost. She has a positive personality and is always willing to help out in any way possible! Another Great USF Holland Employee!!
Karl Kinneer
Local Driver
Karl Kinneer has gone above and beyond for the Bemis Company on several occassions. Once, when a new Holland driver came to Bemis, Karl stayed after his own truck was loaded to make sure the new driver followed instructions properly and got his paperwork filled out. It was a great help to us. Other times, Karl has helped by contacting his dispatcher to get trucks in here when we have gone over our LTL limit for a trailer. There have been a few times when Karl has even brought pizza or other treats for the women in the office, because he could tell they were having a bad day or really swamped with work. Everyone at Bemis just loves him and wishes all drivers could be as nice and thoughtful. Karl Kinneer is a great guy. We always want him to know how much we appreciate him.
Pat Smith
Local Driver
You know, I'm sure there are lots of stories coming in about drivers and customer service reps that talk about the one "big" thing that saved the day or saved a shipment...but I want to talk about every day, every single day...Pat comes into our building both to deliver and pick up. He's always got a smile on his face. He knows EVERYONE by name...he's always calm. I think that is the biggest key--his calmness. We're scurrying around like ants on steam rollers every evening (especially end of month) and when Pat walks in the door everyone sort of just takes a breath and relaxes. He's never impatient, never snaps and never rolls his eyes when we tell him it's going to be a minute. He finds our errors and waits for us to fix them, smiling and talking with the other shippers while it's getting done. He's never played the Super Hero and fixed that one big problem...he quietly plays Dad every day and makes all of us feel a little better, a little less stressful and able to go on.
Brenda Osburn
OS&D
Brenda is consistently helpful in tracking lost packages and deliveries (we have been having problems with items cross-docking in Toledo from our vendor in Crossville, TN). She is always willing to check for delivery status when we are anxious to receive our daily shipment. Brenda is kind, helpful and quick to respond with an assurance that I am "never bothering" her. Thanks!
Pat Williams
Local Driver
Pat is our Holland driver. I have to say we all love him! From the Shipping Department to the Front Office, we all know his name and his smiling face. He is always willing to help us in any way he can. He is such a great guy and would do anything he could for anyone around him. He is such a pleasure to deal with on a weekly basis. I no longer get to see him every week like I did when I worked in the Shipping Department, but when I do, I always get the same warm welcome from him.
Barry Moore
Senior Account Executive
I don't have much of a story but just wanted you to know how Barry goes above and beyond to make sure that everything is done correctly. He is very customer oriented and any time I have ever had an issue, which is rare, he has done whatever needs to be done to make it right. He is truly an asset to your company and awesome to work with. So thanks Barry for all your hard work!!
Bill Zirkle
Local Driver
Bill is a great representative of your company. He delivers and picks up daily at our facility, and has established a good rapport with our dock team. Bill has always been very professional and is always willing to do what it takes to help our dock team be successful in getting our freight unloaded as quick and as easy as possible. I feel that he is a true reflection of Holland Trucking and your passion to meet the customers' expectations.
Donald Steele
Operations Supervisor
I can't say enough about Donnie and all the hard work he does to make sure GM is well taken care of. With all the rules and regulations GM has in place for drivers and trucks, Don is on top of our loads each and every day to ensure our freight is locked, loaded and headed to its end destination. His customer service skills are impeccable! He is professional, kind, funny and compassionate about his job. We appreciate all he does to make sure the drivers are ready and know exactly what is needed of them. You're an asset to your company Don, and I appreciate all you do. It's always with a smile!
Darrell Costantini
City Driver
I wanted to let you know that Darrell Costantini is an excellent Holland representative. He has always provided me with quality and reliable service. In my opinion, he is your best driver. I have the utmost respect for what he does.
Ray Datema
City Driver
Received an email from one of our largest and most important customers here in Springfield, MO, commending Ray during his daily pick up at this customer, Timken. The email said: Spencer, I do not do this very often but I wanted to tell you how good your driver (Ray) has been in dealing with the drop trailers. He is very helpful, friendly, and professional. He works with our loader to make sure everything is loaded efficiently. Please feel free to pass this up the line to his Supervisor(s). It is greatly appreciated.
Chris Newton
Dispatch Supervisor
I wanted to make sure Chris is recognized for taking care of the customers in KC. It isn't just one customer it is all of them. We have had a lot of turnover in dispatch in KC. Chris stepped in and we have had the fewest missed pickups since I have been with Holland. He goes above and beyond to take care of the customer and pickup all of their freight. You can call him and he never has a bad attitude. You never hear "NO". Chris just gets it done. Just wanted to make sure upper management knows what a great job he is doing taking care of our customers.
Evelyn Horton
Customer Service
Evelyn is a customer oriented employee. She comes in everyday with a positive attitude with "Customer Satisfaction" on her mind. Anytime Evelyn is involved with a customer who is having issues or concerns with a shipment she will follow the shipment thru no matter the transit time until this delivers - including making it the first thing she checks on when she gets her computer up. She believes in the customer comes first and that we need to do whatever it takes to provide the customer with the best service we can. Evelyn is a pleasure to have here and I am proud to have her at the Nashville terminal and am very confident that if she is involved in something she goes above and beyond to ensure she is offering our customers the service they expect.
Ryan Fall
Terminal Manager
Johnson Controls is a corporate account that reached out to our Ft Wayne IN facility about an outbound opportunity. The request was for multiple spotted trailers at various times and day of the week. Ryan Fall the terminal manager in Ft Wayne took ownership of their request and knowing our need to grow profitable business has stepped up and covered all of their trailer requirements to date allowing us to grow our shipment count over 70% here. In addition the corporate transportation department in Wisconsin has taken notice of the fine job Ryan and his team have done which has greatly helped our cause during CSNI negotiations with them. Here's to a great job by Ryan and his Ft Wayne operations team.